CONTACT CODEXE
Three ways to reach us, depending on what you need. Technical questions are usually answered fastest on Discord.
Community Discord
The fastest route for build errors, generation questions and general help. Paste the error and the file and someone can usually see the problem straight away.
discord.penguinstudios.euSupport email
Account, billing and subscription questions, data requests under GDPR, and anything you would rather not post publicly.
[email protected]Security reports
Vulnerability disclosures. Please do not run destructive tests against production accounts you do not own - the full policy is in our security.txt.
[email protected]Before you write in
A lot of questions already have an answer in the troubleshooting guide - plugins that will not load, builds that fail, bots that connect but never respond, datapacks that silently do nothing. If your question is about what a plan includes, the pricing page has the full comparison.
Who you are contacting
Codexe is operated by Penguin Studios, a sole proprietorship registered in Italy. Full entity and registration details are on the about page and in the privacy policy, which also covers how to exercise your data rights.