Billing or checkout issue

#Checkout didn't open

Codexe shows a message instead of redirecting. Nothing was charged.

• "Our payment provider did not answer": a temporary problem. Try again in a moment.
• "This option is not available right now": that product isn't available at the moment. Choose another option or contact support.
• "This offer couldn't be applied": the discounted price couldn't be confirmed, so Codexe stopped before sending you to a page with a different price. You can continue at the regular price, or try again later.

#My payment was declined

Declines come from the bank or payment method, not from Codexe. Try another card or PayPal, check your bank hasn't blocked an international payment, and check the country and billing address. Some payment methods aren't available in every country.

#I paid, but my plan or tokens didn't appear

Activation happens automatically once the payment provider confirms the payment, usually within seconds, occasionally a few minutes. Refresh the dashboard. If it hasn't appeared after 15 minutes, contact support with the receipt email (it contains the transaction ID).

#My renewal failed

We email you when a renewal payment fails. Your plan stays active until the end of the period you already paid for; after that the account returns to Free. Subscribe again from the pricing page whenever you like.

#I want to cancel

Dashboard → Plan → Cancel Subscription. See Subscriptions.